With ISYNCU AGENT, we allows merchants agent using the live chat support to stay connected with customers and provide them with immediate help when questions arise. If thats not enough to convince merchant of the benefits of live chat, it also will decrease support costs and increase agent efficiency through routing.
The features of ISYNCU AGENT include:
1) access to customers ticket sent
2) sorting of ticket lists by category
3) get push notificatios on ticket updates
4) view the details of tickets that received and start live chat to respond to tickets
5) Take a photo or attached image into live chat
6) even agent miss the notifications or turn off their phone, ISYNCU AGENT will save the latest messages from chatroom until the next when they log in
7) Agent manage to end chat when agent has resolved the ticket issue